Polestar 4 digital key
FAQ
Digital key is a smart, convenient replacement for the traditional car key. An encrypted digital key is stored securely in the owner’s phone wallet and allows you to lock, unlock, and start your car with phone or smart watch. In Polestar 4, the digital key enables many personalised settings for the driver by using ultra-wideband, Bluetooth low energy and NFC technology. The ultra-wideband provides a very precise localisation of the device, which enables the vehicle's approach recognition. As the car owner, you can share the digital key with others instantly via your mobile device. If your phone runs out of charge, you can still use it as an NFC key card for up to 5 hours. This allows you time to get to your car, unlock and start it, and then charge your phone in the car.
We are currently working with some additional testing and development required for Android devices and expect to make it available in 2025 for Google and Samsung devices.
Using NFC:
Add your Polestar 4’s digital key to phone wallet. Then hold your phone or smart watch near the symbol on the b-pillar to unlock. It's easy, convenient, and secure.Using ultra-wideband:
Add your Polestar 4’s digital key to phone wallet. Then just approach your car or touch your door handle to unlock, without taking your phone out of your bag or pocket. It's easy, convenient, and private.When creating a digital key from your owner's profile, a new primary key is created. To ensure your driver profile is loaded when unlocking the car, you can link your digital key to your profile by pressing the "Connect key to profile" under "Keys" while having your digital key in the cabin. Make sure to not have any other keys, such as key fob, NFC key card or other digital keys, present in the cabin to make sure the preferred digital key is linked to your driver profile.
When activating the primary digital key, make sure both the phone and your car has internet connectivity, and that Bluetooth is turned on. It is important the Wallet has access to cellular data in the settings for Wallet & Apple Pay in your iPhone, or that your iPhone is connected to a Wi-Fi. Should you still experience issues when trying to activate your digital key, please contact Polestar support.
The primary driver can securely share and manage key access with others. The system integrates with the car's profile memory, allowing it to store preferred settings for up to six drivers.
Shared keys can be revoked remotely by the primary driver. As the primary driver, you can do this either via the centre display or using your phone’s Wallet. When a digital key connected to Polestar 4 is revoked from your phone’s Wallet, the access is removed.
Polestar 3 and Polestar 4 has an advanced standardised digital key solution and utilise its technology by having the digital key in your phone’s wallet.
In contrast, Polestar 2 primarily utilises Bluetooth, along with a cloud connection, to enable the digital key via the Polestar app. The cloud will now be leveraged to further support digital key functions, enhancing overall stability.
When a factory reset is performed in the vehicle, the digital keys will not be deleted, and the creation of a new primary digital key will not succeed when entering the activation process. Please make sure to remove all paired digital keys prior a factory reset.
Just remove your car key from Apple Wallet following these easy steps — On your iPhone, open the Apple Wallet. Select your car key. Tap the More button. Then to delete a key, just tap Remove Key.
Only the owner profile can share their digital key. Shared keys cannot be shared further.
If your iPhone has run out of battery, your car key in Apple Wallet will still work. Power reserve provides up to five hours of access, so you can still get inside.
If your iPhone or Apple Watch is misplaced or lost, your car key in Apple Wallet will be suspended once the device is marked as “lost” in the Find My app. Your car key in Apple Wallet will be reactivated once your device is recovered. If you need more support, please visit Apple’s website.
Apple Support (apple.com)If your iPhone or Apple Watch is stolen or completely lost, you can still use the ultra-wideband key or NFC key card to unlock your car and access the owner profile on the car’s centre display to delete any linked digital key. If you have any shared keys on other devices, they will remain active until they are manually deleted.
To ensure you can benefit from full digital key functionalities, please contact Apple Support for complete information on which iPhones and Apple Watches are supporting ultra-wideband technology, Bluetooth Low Energy and NFC. If you need more support, please log into Apple’s website.
Apple My Support (apple.com)
